Privacy and Cookie Policy

This privacy policy sets out how this website uses and protects any information that you provide while using this website. V-Twin Manufacturing is committed to ensuring that your privacy is protected. We will never share your personal information with anyone except as described in this policy.

What We Collect

When you create a dealer log on or place an order, we request that you send us Personally Identifiable Information. This information lets us know the specifics of who you are and can be used to identify, contact or locate you. Personally Identifiable Information may consist of: your name, address, telephone number, email address, birth date, billing information (credit card number, expiration date and billing address), products purchased, and any other information you may provide us. We use Personally Identifiable Information for internal purposes, such as confirming and tracking your order, subscription or registration, analyzing trends and statistics, informing you of our new products, services and offers. Personally Identifiable Information is complied by us and analyzed on both a personal and an aggregated basis.

We may collect the following personally identifiable information:

• name
• contact information including physical and/or email address
• telephone number
• billing information
• other information relevant to customer surveys and/or offers

What We Do With the Information We Gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping.
• We may use the information to improve our products and services.
• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Placing an Order

When you place an order, we require you to provide us with Personal Information. We use this information to give you a customized experience and to process the orders that you place with us.

For your shopping convenience, personal information you provide to us online to set up your Personal Account is automatically saved and stored by us. This includes information such as your billing address, telephone number(s), credit card number (which is stored in encrypted form). Also from time to time we may disclose certain personal information (names, postal addresses, and non-sensitive transactional information such as your purchase history, amounts paid and products ordered) to direct marketing companies for trade or rental purposes. Your Personal Account is password protected from third parties. You may access your Personal Account by requesting your password from us (go to My Account) and then signing in with that password. Afterward, you may change your password, edit your Personal Information or request a password reminder at any time. Our database stores your billing and delivery information, and will automatically transfer it to the order form each time you place an order so that you do not have to re-enter this information when you sign in at subsequent visits.

The recipient phone number, which you furnish to us when you place an order, is used for delivery purposes. On some occasions, the recipient may be called to schedule delivery.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

At VTwinMFG.com we utilize Secure Sockets Layer (SSL) technology to protect the security of your credit card information. SSL encrypts your order information to avoid the decoding of that information by anyone other than VTwinMFG.com. To make sure you are accessing our secure server before you submit your credit card information, please take a look at the lower right-hand corner of your browser. If you see either an unbroken key or a closed lock (depending upon your browser), then SSL is active. To double-check for security, look at the URL or Location line of your browser. If you have accessed a secure server, the first characters of the address will change from “http” to “https”. Some browser versions and some firewalls don't permit communication through secure servers like the ones we use to process orders at VTwinMFG.com If for any reason you cannot access the secure server, please feel free to place your order with us by phone at 1-800-833-8946.

Your password(s) will be your personal , secret entry code(s) to access your Personal Account(s) at our Site(s). When you access your account information, it is kept on a secure server and a password is needed to access any account areas. You can change your password as many times as you like. We recommend that you keep your password in a safe place and that you always sign off your account and close your browser window once you have finished your visit. These precautions will help prevent someone else from accessing your account, especially if you share a computer with other people or use a computer in a public place such as an Internet cafe or library

How We Use Cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. Cookies were designed to help a web site recognize a user's browser as a previous visitor and thus save and remember any preferences that may have been set while the user was browsing the site.

A cookie cannot be read by a web site other than the one that set the cookie. Cookies can securely store a customer's password personalized home pages, identify which parts of the site have been visited or keep track of selections, such as those selected in a “shopping cart”. For instance, cookies allow us to pre-populate (or fill in) an email field with your email address if you revisit our Site and place an order. When you place an order, we send a cookie to your hard drive to record the product name, category of product that you ordered, the amount paid, the order number and any referral codes. No Personally Identifiable Information is recorded. When you click through to our Site from a promotional email, our Service Provider may send a cookie to your hard drive recording your IP address and other related information.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to Other Websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling Your Personal Information

You may choose to restrict the collection or use of your personal information in the following ways:

• whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
• if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by letting us know using our Contact Us information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 2018. If you would like a copy of the information held on you, please email us this request using our Contact Us information.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Cooperation with Law Enforcement

We will disclose personally identifiable information, after subpoena or written request, to cooperate with any law inforcement investigation. We reserve the right to report to law enforcement agencies any activities that we in good faith believe to be unlawful.

California Privacy Rights

Pursuant to Section 1798.83 of the California Civil Code, residents of California have the right to request from a business, with whom the California resident has an established business relationship, certain information with respect of the types of personal information the business shares with third parties for direct marketing purposes by such third party and the identities of the third parties with whom the business has shared such information during the immediately preceding calender year. To request a copy of the information disclosure provided by Tedd Cycle Inc. pursuant to Section 1798.83 of the California Civil Code, please contact us by phone at 1-800-833-8946.

Opt Out / Modify

We want to communicate with you only if you want to hear from us. You will receive exclusive email offers from us if you've registered or made a purchase from VTwinMfg.com. We do not send unsolicited promotional email and we respect our customers' mail preferences.

VTwinMfg.com gives you several options for altering or removing your information from the database at any time. To update your name, address or email address, please call a customer care representative at 1-800-Vee-Twin (1-800-833- 8946) or 845-565-2806. You may also alter or remove your information from the database by writing us:

When you purchase from us, we may need to contact you via phone, email or mail for additional information, even if you have opted out of these communication channels. Certain transactional communications (including but not limited to registration, password reminder, order status, shipment confirmation, reminder service), whose primary purpose is not promotional are necessary for us to process your order or provide the services that you have requested.

Your Consent

By shopping at our site or opening an account with Tedd Cycle Inc., you consent to the use of your Personally Identifiable Information by Tedd Cycle Inc. in the manner specified in this Policy. We, However, have the option to change , modify, or add to the terms and conditions of the policy at any time.

Because our Site accepts international orders, if you are located outside of the United States, please be aware that any information you provide will be transferred to the United States. By using our Site or providing us with your information, you hereby consent to this transfer. In addition, if you provide data about other individuals, you agree that you have obtained consent from each such individual to the submission of such information to the terms of this Policy, including without limitation the transfer of such data to the United States. Although we will collect and use your information only as stated in this Policy, laws generally applicable to the protection of personal data in the United States may not be as stringent as those in some users' home jurisdictions.